This article explains how to access and manage your billing information and invoices.

	In This Article
	Accessing Your Billing Information Plan & Usage Payment & Invoices Contact Info Managing Your Billing Information Viewing Your Past Usage Updating Your Credit Card Information Paying an Outstanding Balance Downloading an Invoice Updating Your Billing Contact Frequently Asked Questions Additional Resources

Accessing Your Billing Information

To access your billing information, simply click on the gear icon in the upper right corner of the screen and select Billing from the dropdown menu. The Billing section has three tabs:

• Plan & usage
• Payment & invoices
• Contact info

Plan & Usage

The Plan & Usage tab contains information about:

• Plan type
• Billing frequency
• Billing term
• Contact limit
• Contact usage for the current billing term
• Past usage data

Accounts with SMS can also see their SMS credit usage in this tab. Tiered accounts can allot SMS credits to their subaccounts here, as well.

You can click on the Download activity report button next to a past month to view the usage for that month.

Payment & Invoices

The Payment & Invoices tab contains information about:

• Your payment method
• Current account balance
• Past invoices

You can download invoices, pay a balance, and change your credit card information here.

Contact Info

The Contact Info tab contains your billing address, as well as the name, email address, and phone number for your organization's billing contact person.

Managing Your Billing Information

Viewing Your Past Usage

1. Click on the gear icon in the upper right corner of the screen.
2. Select Billing from the dropdown menu.
3. In the "Plan & usage" tab, scroll down to the desired month.
4. Click on the Download activity report button for that month.

Updating Your Credit Card Information

1. Click on the gear icon in the upper right corner of the screen.
2. Select Billing from the dropdown menu.
3. Click on the Payment & invoices tab.
4. Click on the Edit payment methods
5. Enter your new credit card information.
6. Click on the Submit button.
7. Click on the Save button.

Paying an Outstanding Balance

To pay an invoice and enroll in automatic payments, follow these steps:

1. Click on the gear icon in the upper right corner of the screen.
2. Select Billing from the dropdown menu.
3. Click on the Payment & invoices tab.
4. Click on the dropdown arrow that corresponds to the invoice that you'd like to pay.
5. Select Pay invoice from the dropdown menu.

Downloading an Invoice

1. Click on the gear icon in the upper right corner of the screen.
2. Select Billing from the dropdown menu.
3. Click on the Payment & invoices tab.
4. Click on the name of the desired invoice to download it.

Updating Your Billing Contact

To update your billing address or phone number, or the email address of where we send billing information and invoices, follow these steps:

1. Click on the gear icon in the upper right corner of the screen.
2. Select Billing from the dropdown menu.
3. Click on the Contact info tab.
4. Update the information in the fields, as needed.
5. Click on the Save button.

Frequently Asked Questions About Billing

When will I be billed?

For customers who are billed monthly, we send invoices on the first of every month to the designated billing contact for the account. For customers who are billed annually, we send invoices on the first day of the contract period to the designated billing contact for the account. All invoices are sent via email.

 

I didn't get my invoice. What do I do?

You can find copies of all invoices in your account by following these steps:

1. Click on the gear icon in the upper right corner of the screen.
2. Select Billing from the dropdown menu.
3. Click on the Payment & invoices tab.

If you can't access your invoices online, we're happy to send an email your way if you let us know. But first, please take a moment to add billing@myemma.com to your address book or safe sender list to ensure that our Billing emails arrive safely.

 

Can I receive my invoice through the mail instead of email?

No, all invoices are sent via email. If you require a hard copy of your invoice, you can download it as a PDF by following the instructions above and then print it.

 

What payment methods do you accept?

We accept credit cards, ACH payments, and wire transfers. We do not accept checks.

⚠	Warning
	Only international customers may pay via wire transfer. Customers located within the US will be subject to a bank fee if they pay via wire transfer. This fee is imposed by the bank, not Emma.

 

 

Do you charge overages for accounts that exceed their contact limit?

We often get questions about contact limits and overages, so they have their own article.

Additional Resources

• Contact Limits and Overages: Frequently Asked Questions
• Tiered Accounts: Parent Account Tools and Settings
• Tiered Accounts: Subaccount SMS Credit Limits
• Understanding Your Account Settings