This article introduces users to the Audience Contact Profile.

	In This Article
	Quick View Contact Profile Drawer Full Contact Profile Contact Contact Details Campaign History Tags Touchpoints Subaccounts Frequently Asked Questions

Quick View Contact Profile Drawer

When clicking on a contact’s email address from the Contacts page, a drawer slides out from the right side of the screen, displaying a high-level overview of the contact.

Included in that overview is:

• Contact initials
• Full name
• Email address
• Phone number
• Email engagement statistics
• SMS engagement statistics (if applicable)
• Groups
• Subscriptions
• Recent campaign activity

Click on Edit Contact to take you to the Contact Details page.

Ⓘ	Info
	If a contact does not have information in the first and last name fields, the first symbol of their email address is used as their initials.

Full Contact Profile

The Full Contact Profile provides a complete view of contact activity and information. When navigating between tabs, key information remains visible.

Contact

The contact tab expands on the information that was available in the quick-view pop out.

Included:

• Contact summary
• Member Since timestamp
• Last Updated timestamp
• Subaccounts
• Groups
• Subscriptions
• Email Status
• Tracking
• Campaign engagement metrics and recent campaign activity

✎	Note
	If the account has Shared Contact View enabled, Subaccount information is also displayed.

Contact Details

The Contact Details tab allows you to see and edit:

• Contact Info
• Contact Fields
• Conditional Fields
• Groups
• Subsriptions

Campaign History

Campaign History allows you to see response and engagement data for SMS and email campaigns.

✎	Note
	For accounts with Shared Contact View enabled, you can choose to view campaign activity from additional subaccounts.

Tags

Tags is a centralized and easy-to-use setup page for assigning contacts to groups and subscriptions.

Touchpoints

The Touchpoints tab surfaces touchpoint data directly within the contact profile, allowing users to view the associated mailing, touchpoint value, and any attributes connected to the contact for a more complete understanding of their engagement history.

Ⓘ	Info
	Only accounts that have data coming in from a Touchpoint source will be available to see this tab.

Subaccounts

For accounts with Shared Contact View enabled, a dedicated Subaccounts tab is available. You'll see the existing Subaccounts table and be able to review the contact’s relationships across the organization.

FAQ

What happened to the Emails tab?

The Emails tab has been renamed to Campaign and now includes both Email and SMS engagement activity.