This article explains the different settings under the icons in the upper right corner of Emma.

There are two icons located in the upper right corner of all Emma accounts: a question mark and a gear. When clicked, these icons open dropdown menus for support and account settings. Depending on your role and account type, you may see all or some of these options. In a tiered account, the account Parent and Managers have a slightly different experience than subaccount or standalone account users.

	In This Article
	Support Menu Get Support Help Center What's New Status Gear Icon Parent Account Settings Profile Users Account Billing Integrations Archived items Exports Webhooks Log Out

Support Menu

When you click on the question mark icon in the upper right corner of your screen, this opens the Support Menu. This dropdown contains options for "Get support", "Help center", "What's new", and "Status".

✎	Note
	Some users may not see all of these sections, depending on their role and permissions.

Get Support

The first option in the dropdown menu is "Get support". Click here to open our in-app virtual assistant. The virtual assistant can help answer your questions and, if needed, can connect you with our Support team via email or phone.

Ⓘ	Info
	In-app support is available to the account Parent and Managers of Teams, Corporate, and HQ accounts. In-app support is available to all users of Lite, Essentials, and Plus accounts.

Help Center

The second option in the dropdown menu is "Help center". Click here to open our Support Hub. You can search for answers to your questions or click on the Get Support icon found in the bottom right of every page to reach out to our friendly support team.

What's New

The third option in the dropdown menu is "What's new", which directs you to our What's New page, where you can view all of the latest features and enhancements.

Status

The fourth option in the dropdown menu is "Status", which directs you to our Status page. It provides the current operational status of all aspects of the Emma application. You can also subscribe to updates there, which will send you an email notification for any scheduled maintenance or if a system incident occurs.

Gear Icon

When you click on the gear icon in the upper right corner of your screen, a dropdown menu will appear. The dropdown menu contains several options, which vary based on user permissions and account type.

Parent Account Settings

When the account Parent and Managers of tiered accounts click on the gear icon, they will see a special section in the dropdown menu labeled "Parent account settings". This section contains options for "Profile", "Account", "Billing", and "Log out". The Profile section is identical to the one described below. The Account section leads to the parent account settings.

✎	Note
	For a detailed explanation of these sections, please refer to our Parent Account Tools and Settings article.

 

When working in a subaccount, there is also a section labeled "Subaccount settings" in the dropdown. It contains options for "Users", "Account", "Integrations", "Archived items", "Exports", and "Webhooks". This Account section leads to the subaccount settings. Everything under the Subaccount Settings section of the dropdown menu is explained in detail below.

Profile

The Profile section contains the following tabs:

• Basics: Edit your first name, last name, email address / username, and your default subaccount.
• Password: Change your password.
• Security: Enable, disable, or change the type of two-factor authentication.
• API key: Generate, regenerate, or delete your API key pair.

Users

In the Users section, you can view, modify, and delete your existing users, as well as send password reset emails and invite new users. For more information about managing users, please refer to the article below that corresponds to your account type:

• Emma Essentials: Managing Users
• Emma HQ: Managing Users
• Emma Lite: Managing Users
• Emma Plus: Managing Users
• Teams and Corporate: Managing Users

Account

The Account section contains the following tabs:

• Basics: Edit the account's name, email address, and time zone.
• Sender info: Edit the sender name, sender email, and physical address that appears in the footer of your campaigns. For CAN-SPAM compliance, all fields are required.
• Notifications: Enable / disable the 24-hour response summary email and enter the email addresses that should receive it. Sign up to receive sub-processor updates.
• Custom URLs: Set a custom URL for your landing pages.
• Deliverability: Set up DKIM and check for DMARC and SPF authentication.

In tiered accounts, the account Parent and Managers will see two additional tabs:

• Additional info: Edit additional name, address, and phone number information for the subaccount.
• Features: Use the checkboxes to adjust the different features that are available to the subaccount.

Billing

The Billing section contains the following tabs:

• Plan & usage: View your billing frequency, billing term, contact limit, and user limit. View your total contacts and mailing volume month-by-month and download an activity report for previous months.
• Payment & invoices: View and edit your payment method, view your account balance, view and download previous invoices.
• Contact info: Update your billing contact information including name, email address, additional emails, address, and phone number.

✎	Note
	This section is not visible to all users. Only certain roles will have this option in the menu.

Integrations

The Integrations section allows you to view, connect, or disconnect certain integrations. This section is not visible to all users.

Archived items

The Archived Items section allows you to view, restore, or permanently delete items that have been archived. For more information, please refer to our Restoring or Permanently Deleting Archived Items article.

Exports

The Exports section allows you to download audience and response exports. Please note: Exports are only available for download for 7 days after they were generated. For more information, please refer to these articles:

• How to Export Contacts to a CSV File
• Mailing Response Data: Exports

Webhooks

The Webhooks section allows you to view and create webhooks. For more information, please refer to our Webhooks User Interface article.

Log out

The final option in the dropdown menu is "Log out". Selecting this option will log you out of your Emma account.